To ensure the success of your campaign and simply to deal with your business as it develops you need to make sure all your customers calls are handled quickly and efficiently. In these days it is impossible to imagine you can place an advert, or distribute a catalogue or indeed just take calls from you website and expect to be able to accomodate surges, peaks and troughs efficiently yourself. Even a few percentage response can mean a thousand calls in an hour.

To this end, I can advise which call centre to use, which package, and what pitfalls to avoid. Then your calls get routed to a highly proficient call centre for out of hours or overspill needs, or even just because in many cases it is more cost effective than doing it yourself. Did you know that 90% of web use is between 7pm and 11.30pm? Will these customers call again if no one takes their call at night?

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